HOT YOGA & TRAVEL TOWELS HAVE ARRIVED!

Policies & FAQ

  • Do the inks come off? Our mats are printed with very durable eco-friendly inks and don't ever run or bleed.  You may see mat designs fade over time with normal wear and tear.

  • Can I use this mat for Bikram/Hot Yoga? Go for it! But if you already use a towel, plan on continuing to do so.
  • How do I clean my mat? You can wipe down your Magic Carpet Yoga Mat with the cleaner of your choice, but we suggest Mat Cleanse
  • How much does it cost to ship my new MCYM internationally? Within the United States? Our website now updates your cart with real-time shipping rates. If you add the desired items to your cart and add your address it will tell you exactly what you will pay in shipping!

IMPORTANT SHIPPING INFORMATION:
Ships via: USPS Priority, UPS Next Day Air, or DHL (for international orders).
Shipping and Delivery Times: This item prepares to ship from Oakland, CA in 1-3 business days. From here, expect 2-5 business days for delivery within the continental US via USPS Priority and up to 4 business days for DHL international delivery.
NOTE: International customers are responsible for all customs fees. Shipping cost should automatically generate at checkout. If the shipping cost does not display, please email: customerservice@magiccarpetym.com

Domestic Return Policy: Magic Carpet Yoga Mats are satisfaction guaranteed 7 days from date of arrival to customer. All sales are final after 7 days of customer receiving mat. Mats may be returned for a full refund within this period at Magic Carpet Yoga Mats’ expense in the original shipping container if they show no damage or sign of use. Requests for returns or exchanges of any of our accessories must be reported within 7 days of receipt to customer service. Please contact customerservice@magiccarpetym.com to arrange returns/exchanges. 

International Return Policy: Magic Carpet Yoga Mats are satisfaction guaranteed 7 days from date of arrival to customer. All sales are final after 7 days of customer receiving mat. Mats may be returned for a full refund within this period at Customer’s expense in the original shipping container if they show no damage or sign of use. Please contact customerservice@magiccarpetym.com to arrange returns/exchanges.

Wholesale Return Policy: Generally, returns are not accepted. If there is an issue, please contact us and we will do our best to resolve the matter. Exchanges or Credit Notes for damaged product must be reported with photographic documentation of defects within 14 calendar days of receiving shipment.

 

How you use Magic Carpet Yoga Mats is up to you. Please practice safely. 

 

Magic Carpet Yoga Mats does not offer medical opinions on the use of yoga or any exercise program. As with any exercise product or program, consult your physician/medical professional prior to use of the products offered here. Magic Carpet Yoga Mats disclaims any warranties and liability for injury caused by use of the products sold herein. By purchasing products from this website, you acknowledge receiving the warnings and limitations of liability herein. Additionally, the purchaser bears full responsibility for ensuring that the products are properly maintained. 

 

DISCLOSURES 

Magic Carpet Yoga Mats uses data analysis services to monitor site usage. We also periodically send emails to our customers to inform them of new products and promotions. You are always welcome to opt out of our mailing list and we will never sell your information to a third party.

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